Oracle 1Z0-1064-26 exam - in .pdf

1Z0-1064-26 pdf
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 14, 2026
  • Q & A: 79 Questions and Answers
  • PDF Price: $59.99
  • PDF Demo

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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 14, 2026
  • Q & A: 79 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Oracle 1Z0-1064-26 exam - Testing Engine

1Z0-1064-26 Testing Engine
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 14, 2026
  • Q & A: 79 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Customer Entitlements and Action Plans- Entitlements and SLAs
  • 1. Notifications and performance tracking
    • 2. Milestones and operating calendars
      • 3. Coverage and service tiers
        - Action Plans
        • 1. Action plan templates
          • 2. Execution within service requests
            Redwood UX and AI Features- Redwood interface configuration
            • 1. Workflow implementation platform
              • 2. Activities timeline
                - AI capabilities
                • 1. SR classification AI
                  • 2. Knowledge recommendations
                    Productivity and Contact Center Tools- Agent productivity tools
                    • 1. SmartText configuration
                      • 2. Dashboards and analytics
                        • 3. Hotkeys and shortcuts
                          Work Assignment and Routing- Omnichannel routing
                          • 1. Cross-channel workload distribution
                            • 2. Work starvation prevention
                              - Queues and assignment rules
                              • 1. Assignment rules based on SR attributes
                                • 2. Queue configuration
                                  • 3. Agent capacity and availability
                                    Managing and Extending Service Requests- Service Request configuration and lifecycle management
                                    • 1. Profile options and system configuration
                                      • 2. SR outcomes and resolutions
                                        • 3. Scheduled processes and automation
                                          • 4. User and role management
                                            • 5. Service catalog and category hierarchy
                                              - Application Composer extensions
                                              • 1. Object workflows
                                                • 2. Custom objects and fields
                                                  • 3. Groovy scripting for business logic
                                                    Digital Customer Service and Chat- Chatbot and automation
                                                    • 1. Virtual assistant configuration
                                                      - Digital Customer Service (DCS)
                                                      • 1. Embedding Fusion Service in external apps
                                                        • 2. UI themes and branding
                                                          Notifications, Emails, and Interactions- Notifications and collaboration
                                                          • 1. Internal collaboration tools
                                                            • 2. In-app notifications
                                                              - Email processing
                                                              • 1. Inbound/outbound email channels
                                                                • 2. Email templates and interaction tracking
                                                                  Computer Telephony Integration (CTI)- Telephony integration setup
                                                                  • 1. Call flows configuration
                                                                    • 2. Redwood CTI toolbar setup
                                                                      • 3. Screen pop functionality
                                                                        Data Migration and Integration- Data import/export
                                                                        • 1. FBDI import
                                                                          • 2. Import Management tool

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

                                                                            A) You will be required to code any new workflow actions in Groovy.
                                                                            B) You can define the workflow to run when certain fields of the SR object are changed.
                                                                            C) You can send an e-mail notification to specified recipients.
                                                                            D) You can generate tasks for the SR object from the workflow.
                                                                            E) You can modify the workflow to update field values within the SR object.
                                                                            F) You must make the changes using the Page Composer tool.


                                                                            2. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

                                                                            A) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
                                                                            B) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
                                                                            C) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
                                                                            D) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.


                                                                            3. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

                                                                            A) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
                                                                            B) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
                                                                            C) Milestones are commitments to handle SRs within certain timelines.
                                                                            D) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
                                                                            E) Milestones are actions on a service request (SR) that must be completed by a specific time.


                                                                            4. Which three statements are true?

                                                                            A) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
                                                                            B) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
                                                                            C) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
                                                                            D) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.


                                                                            5. Milestones are not getting applied to service requests in the customer environment.
                                                                            Identify three causes.

                                                                            A) The scheduled process has not been set up.
                                                                            B) The Starts When criteria of the milestones is not True.
                                                                            C) Entitlement rules are not valid for the service request.
                                                                            D) No default coverages are set up.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: B,C,D,E
                                                                            Question # 2
                                                                            Answer: A,B
                                                                            Question # 3
                                                                            Answer: A,B,D
                                                                            Question # 4
                                                                            Answer: A,C,D
                                                                            Question # 5
                                                                            Answer: A,B,D

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