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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Redwood UX and AI Features | - Redwood interface configuration
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Work Assignment and Routing | - Omnichannel routing
|
| Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Digital Customer Service and Chat | - Chatbot and automation
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Data Migration and Integration | - Data import/export
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
A) You will be required to code any new workflow actions in Groovy.
B) You can define the workflow to run when certain fields of the SR object are changed.
C) You can send an e-mail notification to specified recipients.
D) You can generate tasks for the SR object from the workflow.
E) You can modify the workflow to update field values within the SR object.
F) You must make the changes using the Page Composer tool.
2. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
A) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
B) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
D) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
3. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
A) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
B) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
C) Milestones are commitments to handle SRs within certain timelines.
D) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E) Milestones are actions on a service request (SR) that must be completed by a specific time.
4. Which three statements are true?
A) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
B) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
5. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
A) The scheduled process has not been set up.
B) The Starts When criteria of the milestones is not True.
C) Entitlement rules are not valid for the service request.
D) No default coverages are set up.
Solutions:
| Question # 1 Answer: B,C,D,E | Question # 2 Answer: A,B | Question # 3 Answer: A,B,D | Question # 4 Answer: A,C,D | Question # 5 Answer: A,B,D |







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