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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Software upgrades and patch management - Fault isolation and resolution procedures - System monitoring and diagnostics tools |
| Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning - User, extension, and endpoint configuration |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems - SIP trunk configuration and troubleshooting |
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - Licensing and feature enablement concepts - System architecture and core components |
| Call Routing and Features | - Auto attendants and hunt groups - Inbound and outbound call routing - Voicemail and messaging services |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question 1
Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
A. Just pull out the card; special shutdown is not required.
B. Use the Manager application to shutdown the card before removing the SD card.
C. User System Monitor to shutdown the card before removing the SD card.
D. Use the System Status Application to shutdown the card before removing the SD card.
E. Dial the shutdown short code to shutdown the card before removing the SD card.
Question 2
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
B. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
Question 3
A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)
A. Set the central site as a centralized server.
B. Set the remote sites as distributed servers.
C. Set the remote sites as backup servers.
D. Set the central site as a distributed server.
Question 4
A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A. Backup Server IP Address configured on IP Office
B. Primary Server IP Address configured on the secondary server
C. Secondary VoiceMail Pro Server installed on the network
D. License for the secondary VoiceMail Pro Server
Question 5
To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
A. Embedded Voicemail
B. Centralized Voicemail
C. Distributed Voicemail
D. Voicemail Lite/Pro
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: C | Question 3 Answer: A,B | Question 4 Answer: A,C | Question 5 Answer: C |







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