What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- There is a time limit of 120 minutes for the exam.
- This exam is offered in only English.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
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For more info read reference:
Interaction Center Certified Engineer Study Guide
How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Genesys Cloud Architecture & Fundamentals | - Platform services and routing basics - Core Genesys Cloud components - Telephony and media fundamentals |
| Topic 2: Architecting Customer Interactions | - IVR and call flow design - Digital channels configuration (chat, email, messaging) - Routing strategies and flow control |
| Topic 3: Contact Center Configuration | - Workforce and operational settings - Queues, skills, and routing configuration - User and role management |
| Topic 4: Reporting and Analytics | - Real-time and historical reporting - Performance dashboards and metrics |
| Topic 5: Integrations and APIs | - CRM and third-party integrations - Genesys Cloud API usage fundamentals |







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