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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs allow you to choose from various options that best suit your needs.
B) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
C) HP Care Packs give you predictability and greater control on TCO.
D) HP Care Packs expedite repairs to reduce downtime.

2. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Accidental Damage Protection
D) HP Standard Contractual Services

3. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A) HP Custom Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Standard Contractual Services

4. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Removal of unplanned repair costs
B) Secure protection of sensitive data
C) Reduced theft of computers and printers
D) Efficient support of mobile users
E) Support for users with efficient escalation process
F) Increased staff productivity

5. Which service is part of data and hardware protection?

A) Printer installation
B) Onsite repair
C) Defective media retention
D) Maintenance kit

Solutions: