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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user reports that they cannot save a file in their word processing software, but yesterday the software was working fine. Which of the following tools would a technician use to BEST resolve this issue?

A) Event Viewer
B) System Restore
C) Recovery Console
D) Anti-malware software

2. A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?

A) Temporary Internet Files
B) Windows Firewall
C) Cookies
D) Proxy Settings

3. Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed. "Access Denied. Please Enter Encryption Password." Which of the following is the reason that this error is displayed?

A) The TPM security chip inside the bench system is not enabled
B) The BIOS of the bench system is out of date
C) The hard drive is experiencing S.M.R.T. failure errors
D) BitLocker is being used

4. Which of the following components would a user MOST need when building a virtual server? (Select TWO).

A) RAM
B) High-end video card
C) HDMI
D) High-end sound card
E) CPU
F) Networking speed

5. A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing?

A) Performance monitor
B) Memory diagnostics
C) POST card
D) Loopback plug

Solutions: