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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
What should the strategy designer do to gain alignment?

A) Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,
B) Share research insights to build a deeper understanding and urgency around the problems to solve.
C) Add the stakeholders' ideas and agree to pursue both; it is more important to keep the peace on the team.

2. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?

A) How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
B) Unify platforms and centralize support operations to save customers time and reduce business costs.
C) As a user, I want to see trending support resources upon the first login to customer support so I can save my time.

3. Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?

A) Continuously align business goals to the vision.
B) Align the vision to current industry trends.
C) Realize the vision must be driven by business goals.

4. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

A) Ideation
B) Journey mapping
C) Prototyping

5. Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?

A) Digital product passports' to help prevent counterfeiting
B) Supply chain issues that delay product availability
C) Hybrid work emphasizing the need for color and comfort

Solutions: