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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A) global configuration
B) scheduled recording configuration
C) flow-based configuration
D) queue-level configuration

2. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Callback retry interval and queue backlog
B) Queue wait threshold
C) Agent idle timeout
D) SIP registration expiration timer

3. Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.

4. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) NAT prioritization
B) Random Early Detection only
C) DSCP EF for voice media
D) Best-effort forwarding

5. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Activity Record
B) Agent Session Record
C) Customer Session Record
D) Agent Activity Record

Solutions: