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Cisco CCIE SP Operations Written Sample Questions:

1. A service provider offers video services on its DSL network. This service provider has multiple multicast-enabled edge routers that are connecting to its DSLAMs. Video is being delivered both as unicast and multicast. An operations engineer is faced with a troubleshooting scenario where the engineer wants to query a large number of edge routers to ensure that they have PIM neighbor relationship with upstream routers. The operations engineer also wants to check that one or more of the edge routers are IGMP queries on the interfaces that are connecting to DSLAMs. These tasks need to be accomplished without logging into each of the edge routers. Assume that the entire network is part of the same IGP and PIM topology.
Which Cisco IOS show command or utility will achieve the needs of the operations engineer?

A) SHOW IP MROUTE ACTIVE
B) SHOW IP RPF
C) MSTAT
D) MTRACE
E) SHOW IP MULTICAST RPF TRACKED
F) MRINFO

2. According to ITIL@ v3 framework, for incident and problem management, which process mechanism allows for storage of previous knowledge of incidents and problems, their solutions, and the means to facilitate quicker diagnosis and resolution if they recur?

A) known-error database
B) root cause analysis engine
C) incident resolution process
D) incident escalation process

3. According to ITIL@ v3 framework, which service management process is characterized by the following statement with regard to spares planning? "During service transition planning, this process is used to help identify definitive spares in support of meeting planned repair timelines."

A) availability
B) capacity
C) service continuity
D) service configuration

4. You are working at a service provider NOC and have received a call from a customer who is complaining about slow network throughput between several branch offices. After following normal processes, you are unable to resolve the problem and must decide whether or not to escalate to the next level of support. Which two pieces of information should you gather to describe the slow throughput problem before escalating to the next level of support? (Choose two.)

A) reason(s) why the network is running slowly
B) number of offices that are impacted
C) times of the day that the network appears to be slow
D) list of procedures that you have already performed

5. A large IPTV service provider primarily uses multicast for delivering IPTV services to its customers. The service provider delivers digital television channels to home viewers by using a set-top box as a home appliance and controls this device through its video middleware. Each video channel uses a unique multicast group address. Recently, some channels have higher channel change times; to alleviate this problem, a number of solutions were discussed between the operations and engineering groups. Adding to the complexity of the issue is the fact that the business has been growing, and the service provider made acquisitions both in its home operating market and new geographic locations. These changes have made the management of source and group addresses a major concern. The engineering team thinks that using static joins for popular channels at the edge routers and moving away from Sparse Mode to SSM-based forwarding will improve performance issues.
What are two valid concerns for the operations group? (Choose two.)

A) A mix of static and dynamic joins will make troubleshooting difficult.
B) Replacing a shared multicast tree with SSM offers no security or convergence advantage.
C) Provisioning and managing static joins can increase operational overhead.
D) If SSM is used in the network, the operations team will need to use the rendezvous point for multicast monitoring.
E) Using DNS-based SSM maps might not be possible.

Solutions: