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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.

2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Vector Queuing Priorities
B) Service Objective
C) Dynamic Percent Allocation
D) Dynamic Threshold Adjustment

3. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
B) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
C) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D) From Solaris login as root and use the date command

4. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS holds data longer than CMS
B) BCMS records the call at the start of the call, and CMS records the call at the end.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS will not collect data if the link to the CMS is down.

5. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) All changes are made in the CM using the change cam proc screen
B) emssve change authorizations; make needed changes to authorization
C) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

Solutions: