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Apple Desktop Service Certification Sample Questions:

1. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Quit all the communications applications that may use the modem.
B) Activate the automatic hard disk sleep.
C) Activate the automatic display sleeping.
D) Set up locations optimized for different environments.
E) Use wireless networks instead of wired networks.

2. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) Hex Nut Driver
B) Torx Driver
C) None
D) Flat Blade Screwdriver

3. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) The AirPort Express Base Station is not compatible with the Mac mini.
B) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
C) The AirPort Express Base Station is too far away.
D) AirPort reception is affected by the display on top of the Mac mini.

4. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Start up the computer in Target Disk Mode to test the internal hard drive.
B) Verify that the original symptom is resolved.
C) Verify that no new symptoms have occurred.
D) Run Apple Service Diagnostic video tests for the Power Mac G5.
E) Leave the computer on overnight.
F) Run all Apple Service Diagnostic tests for the Power Mac G5.

5. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) What version of AppleWorks are you using?
B) Is your Mac connected to a network?
C) Can you open any files?
D) Can you open other AppleWorks files?

Solutions: