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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

A) I want <xyz>, as a <xyz>, so that <xyz>
B) As a <xyz>, I want <xyz>, so that <xyz>
C) I want <xyz>, so that <xyz>, for a <xyz>

2. The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

A) Ask the development team to investigate and document all affected components before the story can be written.
B) Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.
C) Write the user story without making any assumptions about how it will be implemented or which components are affected.

3. Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?

A) User story
B) functional requirement
C) Non-functional requirement

4. The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

A) Who, when, why
B) When, where, why
C) Who, what, why

5. Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?

A) Manage existing Salesforce applications and activities.
B) Understand current business processes and document existing functionality.
C) Work with Salesforce to purchase the necessary licenses.

Solutions: