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BlackBerry 10 Support Specialist Sample Questions:

1. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Settings > Support > Create Report
B) Options > Help > Support > Create Report
C) Settings > Help > Support > Create Report
D) Help > Support > Create Report

2. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The application is not trusted on the BlackBerry Device Service (BDS).
B) The video chat application is experiencing internal problems.
C) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
D) The users account has been locked out by the BDS.

3. How is a password set on the BlackBerry Device?

A) Settings-> Security-> Security and Privacy-> Device Password
B) BlackBerry Hub -> Settings -> Device Password
C) Options -> Security-> Password -> Device Password
D) BlackBerry Hub -> Options -> Device Password

4. What is expected when the number of license seats is exceeded and the grace period is over?

A) The smartphone/tabletwill be activated but with a warning.
B) Only limited functionality is enabled.
C) New activations will be blocked.
D) The last activated smartphoneyTablet is de-activated.

5. Where on the BlackBerry should an end user be directed to learn the different swipe gestures?

A) About Menu in Device Settings
B) The Hub
C) Learn How Menu items in Setup
D) Language and Input in Device Settings

Solutions: