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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?

A) That depends on the context of use as users may have different expectations
B) That depends on the accessibility of the website
C) The usability of the website is good - five minutes is a fair amount of time
D) The usability of the website is bad - five minutes is way too long

2. In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?

A) They also seek to address users with limitations
B) They use prototyping in their development process
C) They focus on quantitative usability evaluations
D) They focus on agile development

3. What location is NOT suitable for conducting a usability test?

A) A room at the place where the test participant lives or works.
B) A room where no action of the user can be seen or recorded by any means.
C) Two office rooms that are connected by a video link.
D) A public place, such as a cafe.

4. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Add the low-priority findings you didn't include in the first report
B) Include positive findings in the report, not only usability problems
C) Include contact details of the test participants so that the development team can contact them in case they have questions
D) Make the report more detailed and longer

Solutions: