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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following statements MOST correctly identifies the scope of design coordination activities?

A) Any changes that would benefit the organization are included
B) Only changes to business critical systems are included
C) Only changes that introduce new services are included
D) All changes are mandated to be included

2. Which process would maintain policies, standards and models for service transition activities and processes?

A) Release management
B) Capacity management
C) Change management
D) Service transition planning and support

3. Service transition contains detailed descriptions of which processes?

A) Change management, capacity management event management, service request management
B) Service asset and configuration management, release and deployment management, request fulfillment
C) Change management, service asset and configuration management, release and deployment management
D) Service level management, service portfolio management, service asset and configuration management

4. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Demand management
B) Financial management
C) Service level management
D) Risk management

5. Which of these should a change model include?
1.The steps that should be taken to handle the change
2.Responsibilities; who should do what, including escalation
3.Timescales and thresholds for completion of the actions
4.Complaints procedures

A) All of the above
B) 1 and 3 only
C) 2 and 4 only
D) 1, 2 and 3 only

Solutions: