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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) Capacity-based scheduling is supportedfor Service Crews.
B) The Preferred Resource service objective is ignored for active Crew Members.
C) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
D) A service resource can only be 2 member of 2 single Crew

2. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A) The Scheduling Policy Used field is blank.
B) Most service appointments have the same priority.
C) The scheduling policy is producing too many candidates that qualify for each Service Appointment.
D) The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

3. Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

A) Create two Service Appointments and schedule them to the same Resource.
B) Create two Service Appointments, set the Related Service Appointment and Time Dependency.
C) Create one Service Appointment with the total duration of the two jobs and assign two Resources.
D) Create one Service Appointment and schedule it to two different Resources.

4. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service Urgency
B) Customer Working Hours
C) Service DueDate
D) Customer Entitlement

5. Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A) Technicians with Required Skills
B) Required Resource
C) Preferred Resource
D) Service Crew

Solutions: