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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. __________ identify visitors based on characteristics like location, browser, device type, etc.
Response:

A) Visitor journey attributes
B) Custom attributes
C) Campaign attributes
D) Visitor attributes

2. Which of the following qualifies as a content offer in Predictive Engagement?
Response:

A) A proactive discount banner triggered by behavior
B) Real-time WFM alerts
C) Agent performance feedback
D) System health notifications

3. Agents cannot see visitor interaction details from previous sessions in the Journey Panel.
(True/False)
Response:

A) True
B) False

4. Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A) Disable AI for future calls
B) Archive the queue data
C) Notify supervisors of routing change
D) Enable GPR from the queue config

5. Which of the following can be used to trigger an action map?
Response:

A) Agent's time since last interaction
B) Scheduled report generation
C) Visitor behavior such as time on page or cart abandonment
D) Number of outbound calls completed

Solutions: