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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Try reading the protected media on a standard definition device to ensure that the media is working properly.
B) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
C) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
D) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.

2. What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?

A) The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.
B) The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
C) The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
D) The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.

3. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,

A) Embedded Security
B) Password Manager
C) Credential Manager
D) BIOS configuration

4. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Update the BIOS to the latest revision or to the revision requested by the customer.
B) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
C) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
D) Access the BIOS to reset the system ID and/or device serial number.
E) Access the BIOS to configure the version of Windows that the system will use.

5. What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?

A) The system date and time are cleared, but passwords and customized settings are backed up.
B) The system date and time are backed up, but passwords and customized settings are cleared.
C) The system date and time, saved passwords, and customized settings are cleared.
D) The system date and time, saved passwords, and customized settings are backed up.

Solutions: