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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

A) Heuristic task
B) Servant leadership
C) Algorithmic task
D) Cooperation

2. An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?

A) Reducing the charges for less busy periods
B) Engaging with a supplier to outsource tasks
C) Introducing continuous integration and deployment
D) Increasing the number of test specialists

3. A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

A) Change Enablement practice
B) Release Management practiceright
C) Software Development and Management practice
D) Service Validation and Testing practice

4. A service provider is struggling to meet the incident resolution objectives for some incidents.
Reports generated by the service management tools show that the resolution time is often longer than agreed in three types of situation: incident resolution requires a change to be implemented, incident resolution involves the internal software development team, incident resolution involves an external supplier. What should the service provider do to improve the situation?

A) Review the incident resolution value stream
B) Review the incident management practice
C) Review the incident resolution targets
D) Review the change enablement practice

5. What approach can ensure testing happens earlier in the development lifecycle?

A) Managing work as tickets
B) Robotic process automation
C) Service integration and management
D) Shift-left

Solutions: