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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Coordinator
B) Controller
C) Planner
D) Motivator

2. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?

A) Maslow's hierarchy of needs
B) X and Y hierarchy
C) Bigelow's three factor theory
D) Two factor theory

3. What is true about the relationship between performance evaluation and motivation?

A) The relationship does not depend on the perceptual process.
B) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
C) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
D) The relationship is strong for employees but weak for managers.

4. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Self-managed teams
B) Problem-solving teams
C) Production teams
D) Virtual teams

5. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

A) Compensatory reward
B) Intrinsic reward
C) Personality reward
D) Extrinsic reward

Solutions: