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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

A) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
B) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
C) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

2. An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require.
Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

A) Use the same application skin in all portals.
B) Do not use a skin for the mobile application version.
C) Update the process to give mobile users a separate portal.
D) Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

3. You are designing a medical claim case type and haw the following requirement: Method claims must be resolved within 5 days. To meet this requirement you need to set the_________. the service level to 5 days.

A) urgency
B) goal
C) deadline
D) passed deadline

4. HOTSPOT
In the Answer Area, select the appropriate correspondence configuration for each type of content.

5. How do you indicate the progress of a case towards resolution?

A) Update the case status on the appropriate steps.
B) Design intent-driven user interfaces.
C) Apply service levels to the assignment steps.
D) Configure a case notes field to capture progress information

Solutions: