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Salesforce Certified Slack Administrator Sample Questions:

1. Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A) Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
B) Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
C) Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
D) Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

2. Big Corp uses an IdP (Identity Provider) to manage access for its members to its Plus plan on Slack. Their security team wants to make sure members will be automatically deactivated when they leave the company.
Which of the following must be true to ensure that members are automatically deactivated?

A) The IdP must support deprovisioning via SCIM.
B) The member who is leaving the company must have left all channels.
C) The member must not be a Workspace Admin or Owner.
D) Each member's access must be set to expire after 90 days.

3. Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?

A) Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.
B) Members must have a sophisticated and complex password that is updated regularly.
C) Members must use a biometric reader to authenticate with Slack.
D) Members must submit a verification code along with their password each time they sign in.

4. Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)

A) Turn on approved apps.
B) Set message retention policies.
C) Manage single sign-on (SSO) settings.
D) Reset all members' passwords.

5. You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant.
You now need to create a process that will efficiently allow for new workspace requests and approvals.
What should you do?

A) Inform users that if they want a new workspace they should reach out to you via direct message (DM).
B) Enable workspace creation requests via Org Settings.
C) Post the requirements in the #general channel so that your members can see them.
D) Create a workflow in the #help-admins channel that requires users to provide justification for their request.

Solutions: