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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Personalization and Extensibility | <8% | - Mashups and custom fields - Custom business objects |
| Topic 2: Reporting and Analytics | 8%-12% | - Excel integration with reports - Interactive dashboards - Custom report components |
| Topic 3: Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Topic 4: Account and Contact Management | <8% | - Contact data maintenance - Account groups and relationships |
| Topic 5: User Management | 8%-12% | - Business roles and access rights - User creation and maintenance - Access control management |
| Topic 6: Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Data migration templates and workbench - Troubleshooting migration issues |
| Topic 7: Lead and Opportunity Management | 8%-12% | - Lead distribution and qualification - Revenue scheduling and sales stages - Opportunity creation and buying center |
| Topic 8: Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Topic 9: Sales Planning and Forecasting | <8% | - Forecast creation and submission - Sales target dimension setup |
| Topic 10: Product and Pricing | 8%-12% | - Pricing components configuration - Internal and external pricing determination - Trigger pricing in sales documents |
| Topic 11: Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| Topic 12: Implementation Basics and Fine Tuning | 8%-12% | - Tailoring standard settings - Fine-tuning timeline and dependencies - Configuration and administration tasks |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this?
There are 2 correct answers to this question.
Response:
A) Create a copy of the default approval process and maintain the copy.
B) Assign an e-mail template for approval communication.
C) Create a new approval process.
D) Define a condition in the approval process.
2. What you can use to map the complex organizational structure of a large account in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
A) Account Hierarchy
B) Product Hierarchy
C) Territory Hierarchy
D) Organizational Structure
3. Your customer is reorganizing their sales organization. All opportunities need to be updated with the new sales organization units.
Which tool do you use to perform this mass update?
There are 2 correct answers to this question.
Response:
A) XML File Input
B) Data Migration Tool
C) Jobs Mass Data Run Object (MDRO) Jobs
D) Data Workbench
4. Your customer needs information from multiple internal and external sources. The result must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.
Which mashup type do you recommend?
Please choose the correct answer.
Response:
A) Data mashup
B) HTML mashup
C) Custom mashup
D) URL mashup
5. To which of the following are hotfixes applied?
Please choose the correct answer.
Response:
A) To a set of tenants
B) To an individual customer tenant only
C) To production tenants only
D) To test tenants only
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: A |
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