Microsoft MB7-848 exam - in .pdf

MB7-848 pdf
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Jul 31, 2026
  • Q & A: 50 Questions and Answers
  • PDF Price: $49.99
  • PDF Demo

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  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Jul 31, 2026
  • Q & A: 50 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $99.98  $69.99
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Microsoft MB7-848 exam - Testing Engine

MB7-848 Testing Engine
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Jul 31, 2026
  • Q & A: 50 Questions and Answers
  • Software Price: $49.99
  • Testing Engine

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Setup and Configuration of Service Management25%- Service Management setup
  • 1. Service policies and default values
    • 2. Warranty and contract templates
      • 3. Fault codes, symptom codes, and resolution codes
        • 4. Service item groups and components
          Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
          • 1. Registering service hours, parts, and expenses
            • 2. Resource assignment and skill matching
              • 3. Completing and closing service orders
                Service Contracts and Agreements20%- Creating and managing service contracts
                • 1. Contract billing and pricing
                  • 2. Contract renewals and terminations
                    • 3. Coverage and exclusion rules
                      Invoicing and Reporting10%- Generating service invoices
                      • 1. Service analytics and reports
                        • 2. Integration with Finance and Inventory
                          Service Items and Components20%- Creating and managing service items
                          • 1. Registering installed components
                            • 2. Replacing and upgrading components
                              • 3. Tracking service item history

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