[Mar 10, 2026] Pass ServiceNow CIS-EM Exam Info and Free Practice Test
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ServiceNow CIS-EM (Certified Implementation Specialist-Event Management) Exam is one of the most sought-after certifications in the IT industry. Certified Implementation Specialist-Event Management Exam certification validates an individual’s skills and knowledge in implementing and managing event management applications on the ServiceNow platform. CIS-EM exam is designed to test the candidates’ abilities in configuring event management, event correlation, and alerting strategies using ServiceNow.
NEW QUESTION # 61
What two key steps must be performed after creating a new connector instance? (Choose two.)
- A. Enter credentials for the connector
- B. Assign a MID Server to the connector
- C. Debug the connector
- D. Activate the connector
- E. Test the connector
Answer: D,E
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMConfigureConnectorInstance.html
NEW QUESTION # 62
In what sequence are events processed?
Answer:
Explanation:
Explanation:
NEW QUESTION # 63
What is the recommended approach to normalizing data from a source system to the default values in Event Management?
- A. Business rules
- B. Event field mapping
- C. Transform maps
- D. Alert management rules
Answer: A
NEW QUESTION # 64
You have an event that needs to be bound to a non-host CI.
Which attribute needs to be removed from the Transform and Compose tab?
- A. Source Instance
- B. Node
- C. Resource
- D. Metric Name
Answer: B
NEW QUESTION # 65
What are the valid states an alert can be in during its lifecycle?
- A. Open, Warning, Flapping, Clear
- B. Open, Updating, Swinging, Closed
- C. Open, Reopen, Flapping, Closed
- D. New, Updating, Waiting, Complete
Answer: C
NEW QUESTION # 66
To determine the top incidents for the CI associated with an alert, where is the best place to look?
- A. Event Management Overview page
- B. Alert Insights
- C. Incident List View
- D. CMDB Health Dashboard
Answer: B
NEW QUESTION # 67
If more than one alert management rule applies to a particular alert which of the rules will run based upon the Order of execution field?
- A. Only the alert management rule with the highest Order of execution number will run.
- B. Only the alert management rule with the lowest Order of execution number will run.
- C. All alert management rule will run, from the lowest to the highest Order of execution numbers.
- D. All alert management rule will run, from the highest to the lowest Order of execution numbers.
Answer: A
NEW QUESTION # 68
Where can you look to determine what event rule created an alert? (Choose two.)
- A. Alert Activity
- B. Event Processing Notes
- C. Event Additional Information
- D. Alert Message Key
- E. Alert Source
Answer: A,E
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMViewRuleApply.html
NEW QUESTION # 69
By default, the Alert Console displays what type of alerts?
- A. All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- B. All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- C. All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- D. All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
- E. All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
Answer: E
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/concept/alert-priority.html
NEW QUESTION # 70
The Event Management operator workspace can display all of the following except?
- A. Technical services
- B. Correlation groups
- C. Discovered application services from Service Mapping
- D. Manual application services
- E. Alert groups
Answer: D
NEW QUESTION # 71
If a Message Key is not provided, which fields are concatenated to make our own?
- A. Source, Source Instance, Node, Type, Resource
- B. Source, DNS, Node, Additional info, Metric Name
- C. Source, Type, Node, Resource, Metric Name
- D. Source, Type, DNS, Additional info, Metric Name
Answer: C
NEW QUESTION # 72
For an incoming event with a matching message key, what allows an existing alert to be automatically closed?
- A. In the alert rule, set the Severity to -1
- B. In the event rule, set the Severity to -1
- C. In the alert rule, set the Severity to 0
- D. In the event rule, set the Severity to 0
Answer: B
NEW QUESTION # 73
What does the Service Operations Workspace express list reduce the need for?
Choose 2 answers
- A. Constantly refreshing the list of alerts
- B. Performing remediation actions
- C. Navigating through different interfaces
- D. Conducting root cause analysis
Answer: A,C
NEW QUESTION # 74
When creating event rules, is it best practice to create:
- A. As many rules as possible
- B. Two rules for every event
- C. One rule for every event
- D. As few rules as possible
Answer: C
NEW QUESTION # 75
Which is an invalid state for an alert?
- A. Processed
- B. Closed
- C. Reopen
- D. Flapping
Answer: A
NEW QUESTION # 76
By default, the Alert Console displays what type of alerts?
- A. All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- B. All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- C. All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- D. All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
- E. All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
Answer: E
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/concept/alert-priority.html
NEW QUESTION # 77
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?
- A. Process to CI Type Mapping
- B. CI Relation Types
- C. CI Identifiers
- D. CI Remediations
- E. CI Class Manager
Answer: E
NEW QUESTION # 78
During CI binding, CI matching is done using which two fields? (Choose two.)
- A. Source
- B. Message Key
- C. Node
- D. Additional Information
Answer: C,D
NEW QUESTION # 79
Modified Agent Client Collector policies do not take effect until what action is taken?
- A. Agents re-run the discovery policy
- B. MID server synchronization is initiated
- C. The check is tested on an existing agent/host
- D. The policy is republished
- E. Agents are restarted
Answer: D
NEW QUESTION # 80
Which is a correct regex expression to capture only the server's hostname (webserver3) in "The server webserver3.domain.com is down."?
- A. The server (.*)\..*
- B. .*(\w+\Aw+VAw+).*
- C. The server (.*?)\.*
- D. The server (.*)\s.*
Answer: C
NEW QUESTION # 81
What does Operational Intelligence proactively identify before they cause service outages?
- A. Alert correlations
- B. Anomalies
- C. Missing CMDB data
- D. Orphaned CIs
- E. Defects
Answer: B
NEW QUESTION # 82
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ServiceNow CIS-EM is recognized globally, and attaining this certification provides significant benefits in terms of career growth and advancement. Being CIS-EM certified demonstrates a professional’s expertise in implementing and managing ServiceNow’s event management module, thereby providing advanced incident response capabilities. As a certified professional, individuals will be able to demonstrate a higher level of professionalism, credibility, and technical proficiency to their employers and clients.
The CIS-EM certification exam is designed for IT professionals who have experience with ServiceNow Event Management and want to enhance their skills and knowledge. Candidates for the exam should have a solid understanding of ITIL, IT service management, and event management concepts. They should also be familiar with ServiceNow, including the ServiceNow Event Management application and its associated modules.
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