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IIC C130 Exam Syllabus Topics:

IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. What aspect of communication involves parties interpreting verbal and non-verbal cues?

A) Active listening
B) Passive exchange
C) Building rapport
D) Matching

2. A building valued at $500,000 is insured under a homeowners policy with a guaranteed replacement cost provision. If the building suffers a total fire loss, under what circumstances would the insurer pay the full cost of rebuilding, even if it cost $725,000?

A) The insured notified the insurer 115 days after the building improvements have been completed.
B) The increased cost of replacement was due to a change in the potential occupancy of the building.
C) The amount insured was 100 percent of the replacement cost at last valuation.
D) The amount of insurance under the policy was 85 percent of the replacement cost at last valuation.

3. Which statement describes the reimbursement of voluntary medical payments under a personal liability policy?

A) The insured and the third party must live in the same household for there to be payment.
B) The injured party is required to prove that their injuries occurred as a result of negligence.
C) The third party will be reimbursed solely for direct damage to their property.
D) The insured is required to provide written proof and medical documentation.

4. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

A) Provide expected settlement values to the insured
B) Connect the insured with their loss adjuster to discuss the claim
C) Advise the insured to contact the ombudsperson
D) Review the policy wordings with the insured

5. Briefly describe an exclusive agency company as a distribution channel that delivers insurance products to consumers.

Solutions: