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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Entitlements and Action Plans | - Action Plans
|
| Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Digital Customer Service and Chat | - Chatbot and automation
|
| Work Assignment and Routing | - Queues and assignment rules
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Redwood UX and AI Features | - Redwood interface configuration
|
| Data Migration and Integration | - Data import/export
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
A) Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
B) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
C) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
D) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
2. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
A) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
B) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
C) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
D) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
E) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
3. If you want to disable the ability to delete activities for all users, what action should you perform?
A) Remove the "delete activities" role from all the users who have this role.
B) Remove the "delete activities" privilege from all the roles for users who have this access.
C) Remove the users of the roles who have the "delete activities" access.
D) Remove the "delete activities" button from all pages used by the users who have this access.
4. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
A) The batch job for recommendations has not been executed.
B) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
5. Which two statements are true regarding the Audit History tab of a Service Request?
A) It is searchable by date range, username, event type, event severity, and event duration.
B) It is exportable to Excel.
C) It is enabled by default.
D) It is available only to authorized administrators.
E) It allows users to save searches for later reuse.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,D | Question # 3 Answer: C | Question # 4 Answer: E | Question # 5 Answer: C,E |








