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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Documentation and visualization - Decision-making tools - Design frameworks and methods |
| Value Design | 32% | - Strategic direction and rationale - Value measurement and outcomes - Context and innovation impact - Ethics and value alignment |
| Leveraging Adjacent Roles and Skills | 19% | - Collaboration with architects and designers - Working with product and business teams - Leading cross-functional work - Integrating UX and technical perspectives |
| Intangible Deliverables | 26% | - Governance and mindset - Culture and capability building - Change and adoption enablement - Stakeholder alignment |
Salesforce Certified Platform Strategy Designer Sample Questions:
Question 1
A pilot program for drone-delivered footwear reveals that while customers like the idea of this service, the cost of delivering it outweighs the price customers are willing to pay.
Which criterion is not being met?
A. Viability
B. Feasibility
C. Desirability
Question 2
Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?
A. Ask open ended questions to the audience to maintain their involvement.
B. Turn the camera off so the audience can focus on the sides presented
C. Unsure half of the meeting time is dedicated to answering questions.
Question 3
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?
A. Decreased length of support calls
B. Increased goal completion rate
C. Increased human takeover rate
Question 4
Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
What should the strategy designer intentionally do to drive this outcome7
A. Design with exclusion experts.
B. Increase the design timeline.
C. Set customer acquisition targets for diverse audiences.
Question 5
Cloud Kicks' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use improve feasibility of this concept direction?
A. Review and align with company V2MOM
B. Create a functional prototype.
C. Run a cost benefit analysis.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |








