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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 2: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Document flow and status management - Quote creation and processing |
| Topic 3: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 4: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 5: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 6: Integration | 8%–12% | - Web services and APIs - Middleware and communication arrangements - Integration with SAP ERP / CRM |
| Topic 7: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 8: Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Topic 9: Reporting and Analytics | 8%–12% | - Custom report creation - Standard reports and dashboards - Data sources and key figures |
| Topic 10: User Management | 8%–12% | - Organizational structure - Business user setup - Role and access management |
| Topic 11: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 12: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 13: Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Sales methodology configuration - Lead qualification and conversion |
| Topic 14: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 15: Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. You need to configure sales phases during fine tuning but an activity is in read-only mode. What is the reason for this?
A) The Fine Tuning activity is closed
B) The Fine Tuning activity is NOT open for configuration
C) The Fine Tuning activity is NOT added to the project
D) The Corresponding scoping element is NOT activated
2. What options do you have when you create an activity plan? (2 correct answers)
A) Create follow-up quotes, orders, and opportunities
B) Add product feedback
C) Include tasks with notes and attachments
D) Define if tasks are mandatory
3. For which of the following business requirements would you use the personalization feature? (2 correct answers)
A) A sales manager wants different screen layouts assigned to two different business roles
B) A sales representative wants to modify the screen layout
C) An administrator wants to change a standard field label to a new value
D) A service manager wants to arrange his ticket queue with assigned to as the first column
4. Administration and configuration functionality is available in the HTML5 Ul. Determine whether this statement is true or false.
A) True
B) False
5. What information is available when a customer visit is conducted? (2 correct answers)
A) Last visit details and notes
B) Product availability check
C) Checklists
D) Account product lists
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: A,C |
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