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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP sales and support resources - HP Planet Partners recycling program - HP Instant Ink and subscription services |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages - Identifying customer needs and pain points |
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Maximizing long-term customer value - Reducing downtime and service calls |
| HP Supplies Portfolio | 30% | - HP specialty media and paper - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - Original HP ink and toner cartridges |
HP Selling HP Supplies 2020 Sample Questions:
A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
- A. compatibility Issues with standard papers
- B. ink colors that fade over time
- C. Inability to refill non-HP cartridges
- D. wasted ink and printer downtime
Correct Answer: D 🗳️
What advantage do Original HP PageWide cartridges provide?
- A. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
- B. They use proprietary algorithms to help determine print history and print behavior for specific printers.
- C. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
- D. They come with a lifetime replacement warranty.
Correct Answer: C 🗳️
How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?
- A. Original HP cartridges produce prints that are 33% more smear-proof.
- B. Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
- C. Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
- D. Original HP cartridges yield more than twice the number of customer-ready prints.
Correct Answer: D 🗳️
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
- B. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
- C. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- D. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
Correct Answer: D 🗳️
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