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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

Question 1

A dashboard FlexCard contains two separate child FlexCards: "Account Details" and "Recent Orders". When the user updates the address in "Account Details", the "Recent Orders" card needs to refresh to reflect shipping tax changes. How should an OmniStudio Consultant handle the communication between these decoupled cards?

A. Implement separate cards without cross-component communication.
B. Implement a full page reload after the address update.
C. Implement a PubSub event to publish and subscribe between the two cards.
D. Implement a Navigate action to reload the target card.

Question 2

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves. For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description. In what order should the consultant design the elements of the OmniScript to meet these requirements?

A. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
B. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
C. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Question 3

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement?

A. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
B. Deploy the existing OmniScript to the Community portal using OmniOut.
C. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
D. Duplicate the existing OmniScript and deploy the new script on the website.

Question 4

An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript. What three OmniScrlpts elements should be used to meet the requirements? Choose 3 answers

A. DataRaptor Extract Action
B. Email Action
C. Calculation Action
D. DataRaptor Post Action
E. Messaging Element

Question 5

What is the primary purpose of a Type Ahead Block element in an OmniScript?

A. To validate user input against a regular expression
B. To trigger a Calculation Procedure on field change
C. To provide auto-complete suggestions as a user types, pulling data from a DataRaptor or Integration Procedure
D. To pre-fill an entire form with existing record data

Solutions: