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NEW QUESTION # 10
An administrator has been troubleshooting an issue where a single device is unable to check in to VMware Workspace ONE UEM and receive commands All services are functioning, and this issue appears to be isolated to this specific device. Service logs have also been reviewed and do not show any instances of communication with the device in question.
Which troubleshooting step should be taken next to find the root cause, while not causing any data loss to the end user's device?
- A. Manually update the device record in the DB.
- B. Renew the Device Root Certificate.
- C. Use Device Wipe, and then re-enroll the device.
- D. Gather Device Side Logging.
Answer: D
Explanation:
Explanation
The troubleshooting step that should be taken next to find the root cause, while not causing any data loss to the end user's device, is to gather device side logging. Device side logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes. Device side logging can be enabled from the Workspace ONE UEM console or from the device itself. Device side logging does not affect the user's data or settings on the device.
NEW QUESTION # 11
After deploying an iOS profile, there are several devices that are not showing successful installation. Upon reviewing the troubleshooting logs, the administrator notices that the device has responded with NotNow.
Which action should the administrator take to resolve this status?
- A. Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.
- B. Re-push the profile to the device since the hang up is on the Workspace ONE UEM side
- C. Contact the user, and ensure the iOS device is unlocked and powered on.
- D. Send several push notifications to the device in order to allow processing of profiles
Answer: C
Explanation:
Explanation
The action that the administrator should take to resolve this status is to contact the user and ensure the iOS device is unlocked and powered on. The NotNow status means that the device has received the profile but has not installed it yet2. This could be because the device is locked, powered off, or has a pending user action. The administrator should ask the user to unlock the device, power it on, and accept any prompts or notifications related to the profile installation.
NEW QUESTION # 12
An administrator has started to integrate Workspace ONE UEM with test connection and is unable to move forward.
Which situation could cause this test connection failure?
- A. The provided Workspace ONE UEM API key is incorrect
- B. The provided Workspace ONE Access Username is incorrect
- C. The provided Workspace ONE UEM Username is incorrect.
- D. The provided Workspace ONE Access API key is incorrect.
Answer: D
Explanation:
Explanation
The most likely cause of this test connection failure is that the provided Workspace ONE Access API key is incorrect. The Workspace ONE Access API key is required to establish a secure connection between Workspace ONE UEM and Workspace ONE Access services. If the API key is incorrect, the test connection will fail and the integration will not work. The administrator should verify and correct the API key in the Workspace ONE UEM console1.
NEW QUESTION # 13
Which three actions can be enabled for users to self-manage devices through the Self-Service Portal? (Choose three.)
- A. Clear Passcode
- B. Launch VMware Assist Session
- C. Clear Administrator Passcode
- D. Generate Targeted Log
- E. Upload SMIME Certificate
- F. Sync Device
Answer: D,E,F
Explanation:
Explanation
The three actions that can be enabled for users to self-manage devices through the Self-Service Portal are generate targeted log, upload SMIME certificate, and sync device. The Self-Service Portal is a web-based application that allows users to perform various actions on their enrolled devices, such as lock, unlock, wipe, or unenroll. Users can also generate targeted log to collect device logs for troubleshooting purposes, upload SMIME certificate to enable secure email communication, and sync device to update device information and settings in the Workspace ONE UEM console.
NEW QUESTION # 14
An organization administrator configures VMware Workspace ONE UEM to deploy a new internal Win32 application to Windows devices, which are all located in the same OG (organization group). Users of newer Windows devices with increased hardware capacities can install this application, but older Windows devices with lower capacities are unable to complete the installation.
What is the most likely cause of this issue?
- A. The assignment of the internal application via the common OG (organization group) is misconfigured
- B. The VMware Workspace ONE administrator set "Admin Privileges" for the application in the "Details" tab options
- C. The VMware Workspace ONE administrator set "RAM Required" for the application in the "Details" tab options.
- D. The organization's Windows Azure AD credentials in their Microsoft Store for Business expired.
Answer: C
Explanation:
Explanation
The most likely cause of this issue is that the VMware Workspace ONE administrator set "RAM Required" for the application in the "Details" tab options. The "RAM Required" option specifies the minimum amount of RAM needed for the application to run on Windows devices. If some devices do not meet this requirement, they will not be able to complete the installation of the application. The administrator should check and adjust the "RAM Required" option for the application according to the device capabilities.
NEW QUESTION # 15
Upon deploying a fresh Unified Access Gateway via the OVF template, the administrator sees the following:
Refer to the exhibit.
The administrator would like to avoid running the VAMI command and reconfiguring the network Which other option to remediate this error message is possible?
- A. Power off the UAG, and reconfigure the quest properties to ensure that the information is correct.
- B. Redeploy the UAG to ensure that all of the guest property configurations have been configured correctly
- C. Reboot the UAG, press F10, and in the setparams, enter rw init=/bin/bash.
- D. Login to the UAG with the root account, and manually modify the Ifconfig.
Answer: B
Explanation:
Explanation
The other option to remediate this error message is to redeploy the UAG to ensure that all of the guest property configurations have been configured correctly. The error message indicates that there is a problem with the guest property settings of the UAG appliance, such as network configuration, edge service settings, or certificate settings5. Redeploying the UAG can help fix any errors or inconsistencies in the guest property settings.
NEW QUESTION # 16
A few devices have stopped updating their last seen time within the console After testing with a device, the administrator notices the Intelligent Hub states AWCM is connected. The administrator decides to review the connection flow to determine the cause of the failure?
Which connection flow should be examined to gain this insight?
- A. Device Connection to Console Server
- B. Device connection to Device Services
- C. AWCM connection to Device Services
- D. Device Services connection to DB
Answer: B
Explanation:
Explanation
The connection flow that should be examined to gain this insight is device connection to Device Services.
Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If devices have stopped updating their last seen time within the console, it could indicate that there is a problem with device connection to Device Services. The administrator should check and resolve any issues with device connection to Device Services.
NEW QUESTION # 17
Refer to the exhibit. Consider this assignment group:
A company created a new assignment group tor its Consulting department and deployed Salesforce application to that group. After two days, only a small number of consultants have confirmed that they have received the application.
Under the Consulting organization group, the VMware Workspace ONE UEM administrator can see 109 enrolled iOS devices, but under the Salesforce application installation status, it shows the application is only assigned to nine devices.
Which statement describes the 100 iOS devices that are unable to see the application assignment?
- A. They are not enrolled.
- B. They are on iOS 14.0 0.
- C. They are not corporate-owned devices.
- D. They are not on iOS 14.0.0.
Answer: D
Explanation:
Explanation
The 100 iOS devices that are unable to see the application assignment are not on iOS 14.0.0. The assignment group is filtered by platform and operating system, and only includes devices that are on Apple iOS and iOS
14.0.02. If some devices are on a different iOS version, they will not be included in the assignment group and will not receive the application.
NEW QUESTION # 18
Devices were originally configured to move to associated OGs based on their AD group membership Recently, this process has stopped working, and the organization suspects a configuration was enabled by mistake, and the error is now preventing this process from executing:
Which console page would confirm a potential configuration change?
- A. Groups & Settings > All Settings > Console Security > Session Management
- B. Accounts > Administrators > System Activity
- C. Monitor > Reports & Analytics > Events > Console Events
- D. Resources > Device Updates > OEM Updates
Answer: C
Explanation:
Explanation
The console page that would confirm a potential configuration change is Monitor > Reports & Analytics > Events > Console Events. This page allows the administrator to view and filter the events that occurred in the Workspace ONE UEM console, such as configuration changes, user actions, system errors, and so on. The administrator can use this page to find out if a configuration was enabled by mistake that caused the error.
NEW QUESTION # 19
After having no issues for an extended period of lime, an administrator begins to notice that iOS devices are no longer checking in Sending push notifications is also not showing on the devices.
Which iOS specific requirement should that administrator review?
- A. FCM certificate validity
- B. VMware Workspace ONE Scheduler Intervals
- C. APNs certificate validity
- D. AirWatch Cloud Messaging service
Answer: C
Explanation:
Explanation
The iOS specific requirement that should be reviewed is APNs certificate validity. APNs (Apple Push Notification service) certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. If the APNs certificate expires or becomes invalid, iOS devices will not be able to receive push notifications or check in with Workspace ONE UEM. The administrator should check and renew the APNs certificate if needed.
NEW QUESTION # 20
In a company's VMware Workspace ONE UEM console, the AirWatch Cloud Connection enterprise services settings are configured as shown below Refer to the exhibit.
The VMware Workspace ONE UEM administrator in this organization found the PowerShell integration test connection failed recently. This organization uses Office 365 as their email infrastructure.
Which statement accurately describes this situation?
- A. The PowerShell integration test connection failure is related to the PowerShell request originating from the AirWatch Cloud Connector
- B. The PowerShell integration test connection failure is related to the PowerShell request originating from the Console Server.
- C. PowerShell integration test connection failure is caused by SMTP (Email Relay) disabled status.
- D. Only one enterprise services can be enabled to pass through AirWatch Cloud Connector.
Answer: B
Explanation:
Explanation
The PowerShell integration test connection failure is related to the PowerShell request originating from the Console Server. The Console Server is the component of Workspace ONE UEM that communicates with the Exchange server via PowerShell to perform email management tasks, such as quarantine, wipe, or block1. If the Console Server cannot connect to the Exchange server, the PowerShell integration test connection will fail.
The administrator should check and resolve any issues with the Console Server connectivity.
NEW QUESTION # 21
An organization wants to use the VMware Tunnel edge service of VMware Workspace ONF UAG (Unified Access Gateway) to allow an application on managed Android iOS and Windows devices to access server resources on their internal network.
An organization administrator configured the VMware Tunnel edge service on UAG and successfully completed the "Test Connection" in the UEM console. Windows and iOS device users can access server resources on the organization's internal network, but Android device users report that they are getting a
"connection failed" error in the application.
What is the most likely cause of this issue?
- A. The certificate expired on the organization's Unified Access Gateway systems
- B. The VPN payload in the Android device profile is configured incorrectly in UEM
- C. The Android application assignment is incorrectly set to "Managed" in UEM.
- D. The time is incorrect on the organization's Unified Access Gateway systems
Answer: B
Explanation:
Explanation
The most likely cause of this issue is that the VPN payload in the Android device profile is configured incorrectly in UEM. The VPN payload defines how devices connect to the VMware Tunnel edge service and access internal resources. If the VPN payload is incorrect, the devices will not be able to establish a VPN connection with the VMware Tunnel edge service and access server resources on the organization's internal network. The administrator should review and correct the VPN payload settings in UEM.
NEW QUESTION # 22
An organization administrator started utilizing VMware Workspace ONE UEM to configure emails clients on managed Android, OS, and Windows devices. Windows and Android users can access their email inboxes.
iOS device users are able to check in, but their email inbox fails to load:
What is the most likely cause of this issue?
- A. The organization group that assigns the email client is misconfigured.
- B. The organization's Apple Push Notification certificate expired.
- C. The profile that configures the email client is misconfigured.
- D. The organization's Apple sToken expired.
Answer: B
Explanation:
Explanation
The organization's Apple Push Notification certificate expired. The Apple Push Notification certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. Push notifications are required for iOS devices to check in and receive email configuration profiles from Workspace ONE UEM. If the Apple Push Notification certificate expires or becomes invalid, iOS devices will not be able to check in or receive email configuration profiles, and their email inbox will fail to load. The administrator should check and renew the Apple Push Notification certificate if needed.
NEW QUESTION # 23
The following error is seen on the AirWatch Cloud Connector (ACC) logging:
Which connectivity should be investigated to restore ACC functionality?
- A. From AWCM to the Active Directory Server
- B. From the Active Directory Server to the ACC
- C. From the ACC to the Active Directory server
- D. From ACC to AWCM
Answer: C
Explanation:
Explanation
The connectivity that should be investigated to restore ACC functionality is from the ACC to the Active Directory server. The error message in the ACC logging indicates that the ACC cannot connect to the Active Directory server due to a network error. This could be caused by firewall settings, proxy settings, network configuration, or other factors that prevent the ACC from communicating with the Active Directory server. The administrator should check and resolve these issues to restore the ACC functionality2.
NEW QUESTION # 24
An administrator is having issues enrolling a new user's device into Workspace ONE UEM.
Which two log files can be reviewed to understand what may be the underlying issue for the enrollment error?
(Choose two.)
- A. AWservicesJog
- B. WebLogFile. log
- C. Device Management log
- D. DeviceServicesLog. log
- E. Enrollshortcut.log
Answer: C,E
Explanation:
Explanation
The two log files that can be reviewed to understand what may be the underlying issue for the enrollment error are Enrollshortcut.log and Device Management log. Enrollshortcut.log is a log file that records the enrollment process of devices using the Intelligent Hub app. Device Management log is a log file that records the device management events, such as enrollment, unenrollment, commands, profiles, and policies. These log files can help identify and troubleshoot any errors or issues related to device enrollment.
NEW QUESTION # 25
An organization wants to use VMware Workspace ONE UEM to deploy a new internal application to Android devices. An organization administrator uploads the application installation file into UEM and assigns the application via a smart group Users report the application installation begins on their devices but fails after about ten minutes What is the most likely cause of this issue?
- A. The application assignment is misconfigured.
- B. The application installation file is corrupted.
- C. The organization's Google integration is misconfigured.
- D. The application installation file extension is not supported.
Answer: B
Explanation:
Explanation
The most likely cause of this issue is that the application installation file is corrupted. A corrupted file may cause the application installation to fail or abort on the devices4. The administrator should verify the integrity of the application installation file and upload a new file if needed.
NEW QUESTION # 26
An organization administrator recently integrated their shared SaaS VMware Workspace ONE UEM and their internal Microsoft Active Directory Most users report they can enroll their Android and iOS devices using their user account from the organization's internal Microsoft Active Directory, but a few users report they cannot The organization administrator find the user accounts of the users unable to enroll failed to synchronize to VMware Workspace ONE UEM What is the most likely cause of this issue?
- A. The organization administrator misconfigured the Bind Authentication Type.
- B. The organization administrator misconfigured the bind user credentials.
- C. The users that failed to synchronize are missing a phone number in Active Directory
- D. The users that failed to synchronize have two or more globally unique identifiers.
Answer: D
Explanation:
Explanation
The most likely cause of this issue is that the users that failed to synchronize have two or more globally unique identifiers. The globally unique identifier (GUID) is a unique value that identifies each user account in Active Directory2. If a user account has more than one GUID, it will cause a conflict when synchronizing with Workspace ONE UEM and prevent the user from enrolling their devices3. The administrator should check and resolve any duplicate GUIDs in Active Directory.
NEW QUESTION # 27
Refer to the exhibit.
A VMware Workspace ONE administrator made changes to the Secure Email Gateway in the VMware Workspace ONE UEM console When validating the new settings, the test connection fails Which statement describes the root cause of this issue?
- A. The protocol https: // is missing in the Secure Email Gateway hostname value
- B. The protocol https: // is missing in the API server URL value.
- C. The Secure Email Gateway configuration does not have a valid SSL certificate.
- D. The outbound proxy host, port, username, and password values are missing.
Answer: A
Explanation:
Explanation
The statement that describes the root cause of this issue is that the protocol https:// is missing in the Secure Email Gateway hostname value. The Secure Email Gateway hostname value is the URL that Workspace ONE UEM uses to connect to the Secure Email Gateway edge service on UAG and perform email management tasks, such as quarantine, wipe, or block. The protocol https:// is required to indicate that the connection is secure and encrypted. If the protocol https:// is missing, Workspace ONE UEM will not be able to connect to the Secure Email Gateway edge service, and the test connection will fail. The administrator should add the protocol https:// to the Secure Email Gateway hostname value.
NEW QUESTION # 28
An administrator is attempting to configure SMTP integration for a shared SaaS Workspace ONE UEM in order to use an email system on the organization's internal network to send notification emails to users, but the
"Test Connection" fails for the SM FP integration.
Which action can the organization administrator take to resolve this issue?
- A. Enable verbose logging for the UEM Device Services service.
- B. Enable verbose logging for the ACC (AirWatch Cloud Connector) service
- C. Enable verbose logging for the AWCM (AirWatch Cloud Messaging) service.
- D. Enable verbose logging for the UAG Secure Email Gateway service.
Answer: B
Explanation:
Explanation
Enable verbose logging for the ACC (AirWatch Cloud Connector) service. ACC is a service that integrates Workspace ONE UEM with internal enterprise systems, such as SMTP (Email Relay) server. ACC enables Workspace ONE UEM to use internal resources without exposing them to the Internet. If the SMTP integration test connection fails, it could indicate that there is a problem with ACC configuration, connectivity, or synchronization. Enabling verbose logging for ACC can help identify and troubleshoot the root cause of the issue.
NEW QUESTION # 29
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