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Salesforce FSL-201 Exam Syllabus Topics:
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NEW QUESTION 18
A company's security assessment noted vulnerabilities on the un managed packages in their Salesforce orgs, notably secrets that are easily accessible and in plain text, such as usernames, passwords, and OAuth tokens used in callouts from Salesforce.
Which two persistence mechanisms should an integration architect require to be used to ensure that secrets are protected from deliberate or inadvertent exposure?
Choose 2 answers
- A. Protected Custom Settings
- B. Named Credentials
- C. Encrypted Custom Fields
- D. Protected Custom Metadata Types
Answer: B,C
NEW QUESTION 19
Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?
- A. Select sort by average utilization on the resources tab.
- B. Select hours absences and overtime on the utilization tab.
- C. Select travel time and breaks as skills on the skills tab.
- D. Select date resolution on the hours tab.
Answer: A
NEW QUESTION 20
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
- A. Aerial Routing
- B. Service Appointment Reports
- C. Street-level Routing
- D. Service Resource Dashboard
Answer: B
NEW QUESTION 21
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?
- A. Work Types with Service Level Agreement.
- B. Work Orders with Operating Hours.
- C. Operating Hours for Customer Accounts.
- D. Work Types with an Estimated Duration.
Answer: D
NEW QUESTION 22
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers
- A. Most service appointment have the same priority
- B. The scheduling policy is producing too many candidates that qualify for each service appointment
- C. The scheduling policy used field is blank
- D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
Answer: A,B
NEW QUESTION 23
universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers
- A. Service appointment generation method - one service appointment per work order
- B. Work order generation method - one work order per asset
- C. Work order generation method - one work order line item per asset
- D. Service appointment generation method - one service appointment per work order line item
Answer: A,C
NEW QUESTION 24
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
- A. Add the Work Order Quick Action on the Case.
- B. Add the Work Order Quick Action on the Account.
- C. Use Work Types to achieve pre-defined templates.
- D. Use Record Types to achieve pre-defined templates.
Answer: A,C
NEW QUESTION 25
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
- B. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
- C. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
- D. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
Answer: A,D
NEW QUESTION 26
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Increase training to Field Service Technicians
- B. Publish training documentation in a closed chatter group.
- C. Publish pre-release documentation on the Customer Community.
- D. Increase training to Sales Representatives.
Answer: A,C
NEW QUESTION 27
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Use the Resource Availability Rule.
- B. Use appropriate Resource Operating Hours.
- C. Create Resource Absences every day.
- D. Create a recurring Service Appointment.
Answer: C
NEW QUESTION 28
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Admin License
- B. FSL Agent License
- C. F5L Dispatcher License
- D. FSL Resource License
Answer: B
NEW QUESTION 29
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
- A. Global optimization
- B. Emergency scheduling
- C. Resource Schedule optimization
- D. Customer first scheduling
Answer: B
NEW QUESTION 30
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher console appointment list and filter the list to show only desired service Appointment
- B. The prevention maintenance Gantt and filter the list to show only desired work orders
- C. The dispatcher console MAO and filter the list to show only desired service appointment
- D. The dispatcher work order polygons and filters the list to show only desired service appointment
Answer: A,C
NEW QUESTION 31
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Service Appointments and Service Appointment Line Items
- B. Work Orders with Work Order Line Items
- C. Work Orders with Products Consumed
- D. Work Orders with Service Appointments
Answer: B
NEW QUESTION 32
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled." - B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete". - C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed" - D. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
Answer: B
NEW QUESTION 33
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- B. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
- C. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- D. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
Answer: B
NEW QUESTION 34
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Native customer signature capture
- B. Offline access to flow
- C. Customized navigation menu
- D. Agents view of upcoming service appointment
Answer: A,B
NEW QUESTION 35
A large consumer goods manufacturer operating in multiple countries is planning to implement Salesforce for their Sales and Support operations globally. They have the following security requirements:
1. Internal users from each country have to be authenticated with their local active directory.
2. Customers can create their own login or use Google login.
3. Partners have to be authenticated through a central system which is to be determined.
4. Internal users will have access to the central ERP with their credentials maintained in the ERP.
5. Additional internal systems will be integrated with Salesforce for Sales and Support business processes.
Which three requirements should the integration architect evaluate while designing the integration needs of this project?
Choose 3 answers
- A. Consider Third party Single Sign On solution supporting all user authentication including customer and partner.
- B. Evaluate Salesforce native authentication mechanism for all users including customers and partners.
- C. Evaluate Salesforce solution for customers and for partners, using third party solution for internal users.
- D. Evaluate the build of a custom authentication mechanism for users in each country and support for customers and partners.
- E. Assess security requirements for internal systems and decide Integration methods that support the requirements.
Answer: B,D,E
NEW QUESTION 36
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Required Resource on the Account.
- B. Add the Resource as a Required Resource on the Contact.
- C. Add the Resource as a Preferred Resource on the Asset.
- D. Add the Resource as a Preferred Resource on the Work Order.
Answer: A
NEW QUESTION 37
An enterprise architect has requested the Salesforce Integration architect to review the following (see diagram & description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce platform limits.
* About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.
* There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).
* These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).
* All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which three recommendations should be made?
Choose 3 answers
- A. When responses are received by Mule, create a Platform Event in Salesforce via Remote-Call-In and use the empAPI in the lightning UI to serve 3,000 concurrent users.
- B. Recommend synchronous Apex call-outs from Lightning UI to External Systems via Mule and implement polling on API gateway timeout.
- C. Use Continuation callouts to make the eligibility check request from Salesforce from Lightning UI at page load.
- D. ESB (Mule) with cache/state management to return a requestID (or) response if available from external system.
- E. Implement a 'Check Update' button that passes a requestID received from ESB (user action needed).
Answer: C,D,E
NEW QUESTION 38
A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration.
Which two questions should the integration architect consider?
Choose 2 answers
- A. Is the product catalog data identical at all times in both systems?
- B. Can the fulfillment system make a callback into Salesforce?
- C. Can the fulfillment system implement a contract-first Outbound Messaging interface?
- D. Can the fulfillment system create new addresses within the Order Create service?
Answer: B,C
Explanation:
https://www.youtube.com/watch?v=zQncznMLrt4 Contract first interface is important as it can impact integration design in terms of efficiency and collaboration.
NEW QUESTION 39
Northern Trail Outfitters needs to present shipping costs and estimated delivery times to their customers. Shipping services used vary by region, and have similar but distinct service request parameters.
Which integration component capability should be used?
- A. Enterprise Service Bus to determine which shipping service to use, and transform requests to the necessary format.
- B. Outbound Messaging to request costs and delivery times from Shipper delivery services with automated error retry.
- C. Enterprise Service Bus user interface to collect shipper-specific form data.
- D. APEX REST Service to implement routing logic to the various shipping service.
Answer: A
NEW QUESTION 40
Customer is evaluating Platform Events solution and would like help in comparing/contrasting it with Outbound Message for a real-time / near-real time needs. They expect 3,000 consumers of messages from Salesforce.
Which three considerations should be evaluated and highlighted when deciding between the solutions?
Choose 3 answers
- A. Both Platform Events and Outbound Message offer declarative means for asynchronous near-real time needs. They aren't best suited for real- time integrations.
- B. Both Platform Events and Outbound Message are highly scalable. However, unlike Outbound Message, only Platform Events have Event Delivery and Event Publishing limits to be considered.
- C. Number of concurrent subscribers to Platform Events is capped at 2,000. An Outbound Message configuration can pass only 100 notifications in a single messages to a SOAP end point.
- D. In both Platform Events and Outbound Messages, the event messages are retried by and delivered in sequence, and only once. Salesforce ensures there is no duplicate message delivery.
- E. Message sequence is possible in Outbound Message but not guaranteed with Platform Events. Both offer very high reliability. Fault handling and recovery are fully handled by Salesforce.
Answer: B,C,D
Explanation:
https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_event_limits.htm
https://help.salesforce.com/articleView?id=workflow_om_considerations.htm&type=5
NEW QUESTION 41
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
Answer: B
NEW QUESTION 42
Technician often need to generate reports in customer language
Which configuration should the consultant recommend to meet the requirements?
- A. Add the language field to the contact page layouts
- B. Update the language of the current user
- C. Add the service report language field to the work order page layout
- D. Update the default language of the organization
Answer: C
NEW QUESTION 43
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