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NEW QUESTION # 36
You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.
You need to determine the configurations that are available for you to use in the Agreements setup.
Which three configurations are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Generate Work Order Days in Advance
- B. Booking Recurrence specification
- C. Auto Generate Booking Dates in 24 hours
- D. Resource Priority
- E. Auto Generate Work Order
Answer: A,B,E
NEW QUESTION # 37
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.
Solution: You configure the Scheduler Settings to the scenario.
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 38
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 39
You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?
- A. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.
- B. Create a project for each developer, which publishes changes to a master project.
- C. Create a project for each developer, using security roles to identify what customizations are available for modification.
- D. Create a project for each developer, each within its own Woodford solution.
Answer: B
NEW QUESTION # 40
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
- A. Configure an Incident type for high priority incidents on work order records.
- B. Configure a priority record to allow you to identify high priority work order records.
- C. Configure the status color for a booking status record, to identify high priority work order records.
- D. Configure a work order type for high priority issues, to help categorize high priority work order records.
Answer: C
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 41
You are working with your customer to define their booking timestamps and booking journals.
Your customer needs your help to understand the capabilities.
Which two explanations are appropriate? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Timestamp Frequencies are only updated Per Booking Status Change.
- B. Timesheets are required to be set up in order to properly capture booking timestamps.
- C. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.
- D. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.
Answer: C,D
NEW QUESTION # 42
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
- B. Create the IoT Connected Device connection role to link devices to customer assets.
- C. Register the device in Dynamics 365 Connected Field Service.
- D. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central- alerts
NEW QUESTION # 43
DRAG DROP
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task.
Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 44
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Start Location and End Location fields are not the same.
- B. Optimize Schedule field is not set to Yes.
- C. The Work Location field is not set to Onsite.
- D. Scheduling Method is not set to Optimize.
- E. Work Hours is not properly configured for days being optimized.
Answer: A,B,D
Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION # 45
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
- A. Configure an Incident type for high priority incidents on work order records.
- B. Configure a priority record to allow you to identify high priority work order records.
- C. Configure the status color for a booking status record, to identify high priority work order records.
- D. Configure a work order type for high priority issues, to help categorize high priority work order records.
Answer: C
NEW QUESTION # 46
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You define the Top-Level Asset with as many parent-child sub-assets as necessary, rolling up for viewing in a hierarchy.
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 47
You are a field service technician. You need to supply a fan belt for a compressor at a customer site. When checking the stock in your van you realize your fan belt inventory is showing 0.
You need to initiate a transfer from the stock at the home office.
Which two fields must you use to complete the transfer of stock? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Destination Warehouse
- B. From Location
- C. To Location
- D. Source Warehouse
Answer: A,D
NEW QUESTION # 48
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
- A. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
- B. Check Drip Scheduling setting on the Bookable Resource.
- C. Check sync filter on Bookable Resource Booking View.
- D. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
- E. Check that FSM app is synching to server.
Answer: A,B,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq- bookings-not-showing
NEW QUESTION # 49
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Create the necessary system status values.
- B. Edit the existing system status field values.
- C. Create the necessary sub-status values.
- D. Create the necessary service task values.
Answer: C
NEW QUESTION # 50
Drag and Drop Question
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 51
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Start Location and End Location fields are not the same.
- B. Optimize Schedule field is not set to Yes.
- C. The Work Location field is not set to Onsite.
- D. Scheduling Method is not set to Optimize.
- E. Work Hours is not properly configured for days being optimized.
Answer: A,B,D
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION # 52
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Non Inventory
- B. Inventory
- C. Product
- D. Service
Answer: A,B
Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.
NEW QUESTION # 53
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 54
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