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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Status, Troubleshooting and Alarm Management | 20% | - Alarm identification and resolution - Performance monitoring - Issue escalation procedures - Fault isolation and troubleshooting |
| Topic 2: Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures - Configuration management - System recovery processes - Software and firmware upgrades |
| Topic 3: Call Flow Configuration and System Monitoring | 20% | - System monitoring tools - Call routing and short codes - Voicemail and UCM configuration - Call behavior analysis |
| Topic 4: Integrated System Logging and Network Diagnostics | 20% | - SSA and Monitor tools usage - System logging and analysis - Connectivity troubleshooting - Network and SIP diagnostics |
| Topic 5: Avaya IP Office Platform and Security Administration | 20% | - Platform architecture and components - System administration and management - User and extension configuration - Security settings and policies |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?
A) TAPILink Pro
B) Avaya Aura® Application Enablement Services
C) Voicemail Pro
D) UMS
2. Where should the firmware files (.bin) for an IP telephone be placed on the system SD card?
A) /primary
B) /dynamic
C) /temp
D) /lvmail
E) /backup
3. Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)
A) WebLM
B) Manager
C) Web Manager Admin
D) Web Manager
4. Which of the following is used to transmit alarm notifications to you?
A) SSA
B) System Monitor
C) TFTP
D) Simple Mail Transfer Protocol (SMTP)
5. A Server Edition customer has a capacity of registering five consoles simultaneously and wants to increase it to seven.
What action should be taken to achieve this?
A) Add a Preferred Edition license.
B) Add five Receptionist licenses.
C) Upgrade to Select Mode.
D) Upgrade to the latest software version.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: D | Question # 5 Answer: A |








