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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Administration | - Reporting tools and analytics - User administration and security roles |
| Topic 2: Campaign Management | - Outbound dialing strategies and optimization - Campaign creation and configuration |
| Topic 3: Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
| Topic 4: Avaya Proactive Contact Architecture | - System components and deployment architecture - Dialing modes and campaign processing flow |
| Topic 5: System Installation and Configuration | - Installation prerequisites and environment setup - Core system configuration and integration |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Question 1
Which three tasks must be completed for the installation of the server operating system software? (Choose three.)
A. Set the date and time.
B. Verify the server specifications and software media.
C. Set the hardware type.
D. Install Avaya Proactive Contact software
E. Configure the network information.
Question 2
A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)
A. AML
B. SIP
C. PRI
D. SSH
E. H.323
Question 3
A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?
A. system
B. reporter
C. sysadm
D. auditor
Question 4
A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?
A. Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
B. Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
C. Add the area code and prefix "720:435" to K - Mountain No Daylight.
D. Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
E. Add the area code "720" to K - Mountain No Daylight.
Question 5
From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?
A. Restores calling list data from prior day's tran.stat files.
B. Restores calling list from Backup storage device.
C. Restores calling list from prior day's automated standard calling list file backup.
D. Reprocesses calling list from previous raw file data from host.
E. Restores calling list data using Latelist/Latemark processing.
Solutions:
| Question 1 Answer: A,B,C | Question 2 Answer: A,B | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: D |








