Best Study Guides for 300-820 Exam

• Brett Hall and Nik Smith’s Practical Cisco Unified Communications Security (Amazon)

  Authored by industry experts, the book is a pivotal tool in mastering the core areas of Cisco UC system security. This material further addresses the fundamental attributes of how to effectively protect environments that aid in supporting various types like meetings, messaging, video, and voice. Likewise, it zooms in different real-time collaboration functions that are grounded on either mobile with remote access or mobile devices on BYOD initiatives.

  For a quick reference of the content, this begins with the impact of guarding your workforce through safety techniques and basic physical security features. Once you understand its importance, it’s easy to take necessary countermeasures to keep Cisco Unified CM, Cisco Meeting Server, and Cisco Unity Connection secured and functional. Other essential subjects that are accounted for are Session Border Controllers, as well as UC services, resources, and applications.

• Official exam guide

  Before you begin with the detailed training, you have to check the complete list of topics. All the relevant areas are recorded on the official site and can be downloaded at your own convenience. This PDF file breaks down the four major domains of the Cisco 300-820 exam. Each of these holds 25% of the total syllabus. This means every section is equally substantial, hence the need to be competent in all divisions.

• David J. Bateman’s Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide (Amazon)

  The book is created to provide you with an in-depth analysis of two remarkable Cisco systems: Unified Communications Manager and Unity Connection. With a detailed summary of the processes on how to design, configure, and manage both Cisco voice messaging and call processing, you get to maximize your skills and become well-rounded with the demands of the industry. In addition, there are lessons covering the procedures that administrators, integrators, and other professionals working with collaboration solutions should be aware of.

• David Schulz’s Cisco Unity Connection, 1st Edition (Amazon)

  Though this book was already released years ago, most of its contents are still relevant to today’s Cisco Unity Connection solution. Make use of its thorough collection of concepts and techniques to efficiently master the crucial tasks involved in handling Cisco Unity Connection operations. These include planning, implementing, and maintaining voice messaging systems. Furthermore, the author delivers a more realistic approach in understanding the system lifecycle and that is by giving an extensive explanation, together with some practical examples, case studies, and industry set solutions.

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Primary Expressway Configurations – 25%

This subject area measures the following skills of the candidates:

• Configuring toll fraud avoiding within the Expressway series (without custom CPL scripts);
• Troubleshooting a Business to Business collaboration solution.
• Configuring a Business to Business collaboration solution (including neighbor zones; traversal zones; search rules; transforms; certificates; DNS records; SIP trunk integration with Cisco Unified Communications Manager);
• Configuring the core Expressway settings (including DNS; certificates; clustering; network firewall rules; QoS; network interfaces);
• Configuring the Expressway Core dial plan components (including transforms; zones; search rules; pipes & links; regular expressions);

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clcei-300-820.html

Cisco 300-820 Exam Syllabus Topics: