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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. A single Release unit, or a structured set of Release units can be defined within:

A) The Plan, Do, Check, Act (PDCA) cycle
B) A Request Model
C) A Release Package
D) The RACI Model

2. In which of the following areas would the ITIL complementary guidance be of assistance?
1.Adapting best practice for specific industry sectors
2.Integrate ITIL with other operating models

A) 2 only
B) Niether of the above
C) 1 only
D) both of the above

3. In which of the following situations should a Problem Record be created?

A) An Incident is passed to second-level support
B) A Technical Management team identifies a permanent resolution to a number of recurring Incidents
C) An event indicates that a redundant network segment has failed but it has not impacted any users
D) Incident Management has found a workaround but needs some assistance in implementing it

4. "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

A) Service Strategy
B) Service Operation
C) Service Transition
D) Continual Service Improvement

5. What would be the next step in the Continual Service Improvement (CSI) Model after:
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?

A) What is the Value On Investment (VOI)?
B) What is the Return On Investment (ROI)?
C) How much did it cost?
D) How do we keep the momentum going?

Solutions: