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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
B) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
C) Create a Loyalty program tier with member benefits to keep customers engaged.
D) Define a transactional point-based program, in which one point is earn for every dollar spent
E) Issue tickets to a concert to any Loyalty member that posts a product review on social media

2. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A) Loyalty Program Member Related List
B) Account page
C) Contact page
D) Loyalty Program Member page
E) Transaction Journal

3. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Loyalty product Pricing
B) Member Rewards and Benefits
C) Loyalty Tiers
D) Loyalty Segments

4. Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:
* Award points to the customer that can be redeemed for products in the store
* Gamify customers that spend the most to receive exclusive benefits.
What three elements should the Administrator configure?

A) Set up one qualifying currency
B) Set up one qualifying currency and a non-qualifying currency
C) Set up vouchers for specific products
D) Set up a tier system based on a cumulative spending value
E) Set up promotions

5. A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A) The Default Workflow User is missing the Data Pipelines Base User permission set license
B) The Default Workflow User is missing the CLAAnalytics Base User permission set license
C) The Default Workflow User is missing the Loyalty Management permission set license
D) The Default Workflow User is missing the CLAAnalytics Base User permission set license

Solutions: