The MB-280 exam fee is expensive enough once; a third sitting is a budget category nobody wants. ExamTorrent built its Microsoft Dynamics 365 Customer Experience Analyst practice questions so your preparation costs less than a single retake.
Microsoft MB-280 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure and customize Dataverse and model-driven apps | 35–40 | - Manage Dataverse components
|
| Demonstrate Dynamics 365 Customer Insights capabilities | 10–15 | - Use Customer Insights - Journeys
|
| Implement Dynamics 365 Sales | 30–35 | - Configure core functionality
|
| Extend and enhance Dynamics 365 Sales capabilities | 10–15 | - Integrate with Power Platform
|
Questions and Answers About Microsoft Dynamics 365 Customer Experience Analyst
Microsoft Dynamics 365 Customer Experience Analyst is an official Microsoft exam, listed under exam code MB-280. A passing result earns you the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification at the Associate level. It also ties into Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Power Platform Functional Consultant Associate, extending its value across your certification roadmap. Employers read this credential as verified competence, which is why it keeps appearing in job requirements.
Expect 40–60 questions inside 100–120 on the Microsoft Dynamics 365 Customer Experience Analyst exam. That pace punishes hesitation, so rehearse it: the ExamTorrent software engine simulates the real exam scene, reminds you of the questions you got wrong, and pushes you to re-practice them until the clock stops being your enemy.
Passing Microsoft Dynamics 365 Customer Experience Analyst requires 700 / 1000, and the official registration fee is $165 USD. Retakes charge the full $165 USD again, which is why experienced candidates treat preparation as the cheaper exam fee. Verify your readiness with repeated ExamTorrent practice scores above the requirement before you commit to a date.
Recommended: Experience with Dynamics 365 Sales, Dataverse, and basic Power Platform knowledge; no mandatory prerequisites
Requirements evolve, so confirm the current conditions before registering on the official exam page.
Registration for Microsoft Dynamics 365 Customer Experience Analyst goes through the official channels listed here.
When you schedule, note that the exam is delivered Online proctored or onsite at Pearson VUE test centers.
Microsoft recommends the following training for Microsoft Dynamics 365 Customer Experience Analyst candidates.
Follow any course with the 138 practice questions in the ExamTorrent MB-280 package; the software engine will even remind you which mistakes need another round.
Yes. ExamTorrent provides a free download demo of the Microsoft Dynamics 365 Customer Experience Analyst material, so you can check the content before choosing a version. After purchase, a one-year warranty covers you: the latest version is sent to you as it releases, free for 365 days, and after expiry you can extend the update service at a 50% discount.
Your purchase is covered by a 100% money-back guarantee with clear conditions. Take the Microsoft Dynamics 365 Customer Experience Analyst exam within 60 days of purchase; if you fail, provide your unqualified result by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the full refund is processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are not covered. Alternatively, exchange for two other exam products of equal value, free, or wait for updates while keeping your original product's update service.
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The Microsoft Dynamics 365 Customer Experience Analyst syllabus spans 4 domains, led by Configure and customize Dataverse and model-driven apps (35–40), Extend and enhance Dynamics 365 Sales capabilities (10–15), and Demonstrate Dynamics 365 Customer Insights capabilities (10–15). The complete topic list is published above; candidates who study the map first rarely get lost later.
Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
Your sales team lacks important information on the Opportunity Close form.
You need to update the form.
Which out-of-the-box role must you have?
- A. System administrator
- B. Global administrator
- C. System customizer
- D. Sales manager
Correct Answer: A 🗳️
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A company has three business units. User privileges are set to ensure that users can only see records owned by their own business units.
If a contact is needed for all business units, one contact record must be created for each business unit. A contact is considered a duplicate if the First Name, Last Name, Email or Preferred Phone, and Business Unit columns match.
You must ensure that duplicate records are NOT created for contacts.
You need to create the duplicate detection rules.
Which two filters should you configure? Each correct answer is part of the complete solution. (Choose two.) NOTE: Each correct selection is worth one point.
- A. First Name and Last Name and Email and Business Unit
- B. First Name and Last Name and Email
- C. First Name and Last Name and Owner
- D. First Name and Last Name and Preferred Phone and Business Unit
- E. First Name and Last Name and Preferred Phone
Correct Answer: A,D 🗳️
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A sales manager wants to set up goals for all salespeople. The goal measurement is based on the total outgoing calls finished each year. The goals for the fiscal year are based on a calendar year (January - December).
You need to create the rollup query for the goal metrics.
Which option should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
* Date Field - Actual End:
* The Actual End date field is typically used to mark when an activity, such as an outgoing call, is completed. Since the sales manager wants to measure completed outgoing calls, using Actual End ensures that only calls finished within the fiscal year are included in the goal measurement.
* This setting will align with the requirement to track activities finished within a specific time frame (January - December).
Reference: Microsoft Documentation - Configure Goal Metrics and Rollup Fields Rollup Field - Actual (integer):
The Actual (integer) rollup field is suitable for counting the total number of completed outgoing calls. This setting ensures that each completed call is tallied accurately, providing a straightforward measure of the sales team ' s activity in terms of call volume.
Using an integer type for the rollup field is appropriate for count-based metrics like this.
Reference: Microsoft Documentation - Define Rollup Fields for Goals
Source Record Type Status - Completed:
The Completed status ensures that only calls marked as completed are counted towards the goal. This is crucial for measuring finished activities, as it excludes calls that may still be in progress or have other statuses.
Setting the source record type status to Completed aligns with the requirement to measure only outgoing calls that have been fully executed.
Reference: Microsoft Documentation - Goal Management with Status Filtering By selecting Actual End as the date field, Actual (integer) for the rollup field, and Completed for the source record type status, you ensure that the goal measurement accurately reflects completed outgoing calls within the specified calendar year timeframe.
A company manufactures widgets. Widgets can be sold in the following ways:
The company discovers that customers want to buy widgets individually.
You need to add a unit named Each.
What should you do?
- A. Set Each as the primary unit.
- B. Make Each the base unit for all units.
- C. Update the unit Box with Each as the base unit
- D. Create the unit Each with Box as the base unit.
Correct Answer: B 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
You are using a forecast template.
You must configure the forecast by territory.
You need to configure the forecast parameters.
Which parameter should you configure?
- A. Hierarchy table
- B. Rollup table
- C. Top of hierarchy
- D. Hierarchy relationship
Correct Answer: D 🗳️
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