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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Constituent Experience | - Self-service portals and Experience Cloud - Omni-channel service interactions |
| Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?
- A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- B. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
- C. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
- D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
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A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?
- A. Use Public Sector Solutions - Selection Explainer to understand how the selection was made
- B. Use Decision Explainer to understand how the decision was made
- C. Do testing with relevant data sets and check how each test behaves
- D. Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
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A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX. Which steps for Public Sector Solutions setup and installation require the use of such developer tools?
- A. Deploy the DataPack Lightning Web Component Files to the Org
- B. Download Public Sector Sample DataPacks from Process Library
- C. Installation of OmniStudio Package in the org
- D. Activate DataPack OmniScripts and Integration Procedures
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A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
- A. Expression Sets match input values to a table row and return the row's output values.
- B. Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
- C. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
- D. Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
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A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency's use case?
- A. Set Up Data Extraction
- B. Enable Intelligent Form Reader
- C. Enable Data Raptor to read information from a scanned document
- D. Enable OCR Setting in the Document Object
- E. Map Form Types to Objects
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