Written and approved — both. The Genesys PureConnect: CIC Core Certification material at ExamTorrent passes through certified trainers and IT experts before reaching you: 62 practice questions for the PC-CIC-Core exam with expert-verified answers in 2026.
Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Call Flows | 30% | - Profiles, schedules, and time-based routing - Interaction Attendant interface and file structure - Auto attendant menus and voice prompts - Inbound call operations and queue management |
| Topic 2: Administering the CIC System | 35% | - IP phone configuration and deployment - License management and system security - Client templates and user management - Compliance and system monitoring tools - Interaction Administrator components and navigation - ACD and skills-based routing setup |
| Topic 3: Managing Interactions and Clients | 20% | - Interaction Connect web client setup - Interaction Client configuration and features - Workgroups, roles, and permissions - Presence and status management |
| Topic 4: Reporting and Troubleshooting | 15% | - Basic system troubleshooting techniques - Performance monitoring and optimization - Interaction Center Business Manager reports - Log analysis and error identification |
Genesys PureConnect: CIC Core Certification Exam FAQ — Effective Answers
Delivery is instant: payment triggers an automatic email within a minute — unlimited installations, and 24/7 customer assisting for any downloading or purchasing issue if nothing arrives within 2 hours. If you fail the corresponding PC-CIC-Core exam within 60 days of purchase, choose your remedy: a full refund (scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
90 minutes for 60 - 62 questions. Fit the atmosphere in advance: timed sessions in the ExamTorrent online engine make the formal pace feel practiced, not pressured.
Use the vendor's official registration channels:
The Genesys PureConnect: CIC Core Certification is delivered Online proctored or onsite at Pearson VUE testing centers — select whichever arrangement suits you when booking.
The Genesys PureConnect: CIC Core Certification blueprint spans 4 domains — including Reporting and Troubleshooting (15%), Configuring Call Flows (30%), Managing Interactions and Clients (20%). Let the weightings direct your spare-time review; the full outline above lists every subtopic.
Yes — download the free Genesys PureConnect: CIC Core Certification demo and evaluate the material before paying. Purchases include 365 days of free updates, each new version emailed immediately upon release; renew afterward at 50% off.
No mandatory prerequisites; 6-12 months of hands-on PureConnect experience recommended Eligibility rules change periodically, so confirm the current requirements on the official page (official PC-CIC-Core exam page) before registering.
Yes:
Courses give you the theory; the 62 practice questions for the Genesys PureConnect: CIC Core Certification give you the rehearsal — every answer expert-verified.
The Genesys PureConnect: CIC Core Certification is Genesys's certification exam for PureConnect: Interaction Center Core Engineer, at the Professional level. It validates job-ready skills, and passing it marks you as a verified professional. Related credentials include PureConnect Advanced Certification, PureConnect Implementation Engineer.
$250 - $300 USD per attempt, 70% - 75% to pass. A retake costs the full fee again — effective preparation with the 62 practice questions for the PC-CIC-Core exam is the economical path.
Genesys PureConnect: CIC Core Certification Sample Questions:
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
- A. Directory control toolbar
- B. Call control toolbar
- C. Menu bar
- D. My Status field
Correct Answer: B 🗳️
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
- A. Security Rights
- B. Administrator Access
- C. Access Control
- D. Master Administrator
Correct Answer: A 🗳️
You have created a wrap-up code called "Information" that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.
In what container are wrap-up codes assigned?
- A. Wrap-up Codes
- B. User
- C. Workgroups
- D. Skills
Correct Answer: A 🗳️
Where must you create new stations for them to be eligible for auto-provisioning?
- A. IN\N IP phone configuration utility
- B. Stations container
- C. IN\N TFTP Server
- D. Managed IP Phones container
Correct Answer: D 🗳️
Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?
- A. Create a Talk Time Alert in the Interaction Administrator Alerts Container.
- B. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.
- C. Create an alert in interaction Supervisor on "Longest Talk Time".
- D. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.
Correct Answer: C 🗳️
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