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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants.
What should the UX Designer consider while presenting the findings?

A) Be specific about the issues testers encountered.
B) Report only the new issues, and omit already known bugs.
C) Include the names of participants in the report.

2. Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions.
Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?

A) Brand button for "Continue", "Cancel", and "Back"
B) A Neutral button for "Cancel" and "Back"; Brand button for "Continue"
C) Brand button for "Cancel" and "Continue"; Neutral button for 'Back"

3. Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?

A) Empathy Map
B) A/BTesting
C) Heuristic Review
D) Full Recorded Interviews

4. It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.
Which reason explains this?

A) To avoid unconscious confirmation bias
B) To avoid interaction bias
C) To avoid societal bias

5. A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?

A) Observe the complaints process and create a journey map.
B) Observe the complaints process and create a business process diagram.
C) Observe the complaints process and create a prototype.

Solutions: