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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Everytime you change the permission group. the mobile device will delete all data and trigger a full sync.
Determine whether this statement is True or False.
- A. True
- B. False
Correct Answer: A 🗳️
As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
- A. Booked assignments
- B. Work time pattern
- C. Availability status
- D. Missing skills
Correct Answer: C,D 🗳️
Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
- A. In planning
- B. In dispatching
- C. Closed
- D. In execution
Correct Answer: D 🗳️
The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
- A. By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
- B. You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
- C. The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
- D. The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
- E. The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
Correct Answer: A,B,D,E 🗳️
Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
- A. Booking material for a specific service call and defined location
- B. Pre-organizing spare parts to be taken to the physical of the job
- C. Defining which material, the customer needs to purchase before the technician can start the work
- D. Reserving material that has already been used for previous services
Correct Answer: A 🗳️
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