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Nokia SDM Certification - PS NSOP Sample Questions:

1. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Define Field Operations strategy and directly inform the customer about the changes needed.
D) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.

2. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
B) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
C) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
D) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.

3. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?

A) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
B) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
C) Do nothing, the performance problems are customer's responsibility in this case.
D) Request NPO resources and start troubleshooting.

4. Which are the interfaces for the Performance Mgt function?

A) Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
B) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
C) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
D) Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.

5. Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?

A) Customer Operations Manager
B) Operations Director
C) Network Operations Manager
D) NOC Manager

Solutions: