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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Topic 2: Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Topic 3: Security and Compliance | - Data security and access control - Compliance considerations in government deployments |
| Topic 4: Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
| Topic 5: Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Topic 6: Constituent Experience | - Self-service portals and Experience Cloud - Omni-channel service interactions |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A government agency receives applications through multiple channels, including an Experience Cloud site and internal staff entry. Management wants all applications to follow exactly the same validation and automation regardless of how they are created. Which design principle should be followed?
A) Perform validation only after applications are approved
B) Create different custom objects for each intake channel
C) Duplicate validation logic separately in every user interface
D) Centralize business logic using declarative automation on the underlying records
2. A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?
A) Add a Lightning Component to query and Aggregate the total value of all permits
B) Add an Aggregate step to the group and add the SUM function
C) Provide Permission Sets to users for the Expression Set and Lightning Component
D) Add an Aggregate Group to the end of the Expression Set
3. A city government offers multiple assistance programs that require applicants to answer different eligibility questions based on household characteristics. Administrators want to modify question logic each year without changing code. Which solution best meets this requirement?
A) Use Validation Rules to display questions
B) Write Apex controllers for each eligibility rule
C) Build a dynamic OmniScript using conditional visibility and Decision elements
D) Create separate Lightning pages for every program
4. A municipal housing department conducts inspections that generate deficiencies requiring corrective actions. Inspectors want each failed inspection item to automatically create follow-up work assigned to the responsible department. Which solution requires the least customization?
A) Apex scheduled jobs
B) Flow triggered from Inspection Results creating Action Plan Items
C) Manual Case creation
D) Batch Apex processing every night
5. A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?
A) One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
B) Only one to contain the prioritization pools with the Federal Income Limits.
C) One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
D) Only to contain the prioritization pools.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |







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