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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation, Configuration and Licensing | - System Setup Tasks
|
| Troubleshooting and Maintenance | - Problem Analysis Techniques
|
| Feature Implementation and Services | - IP Office Functional Services
|
| IP Office SME Communications Fundamentals | - Platform and Components Overview
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question 1
An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)
A. PRI24/PRI30 Expansion Card
B. PRI-UNI Expansion Card
C. IP500 VCM Channels License
D. VCM32
E. IP500 T1/E1 Channels License
Question 2
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
A. DCOM service
B. MSDE 2000
C. MS-SQL 2005/Express
D. Microsoft C#
E. Microsoft .NET Framework 3.5 Family Updates
Question 3
What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2 Combination (Combo) Cards?
A. 184
B. 148
C. 120
D. 240
Question 4
What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?
A. Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
B. you cannot check against incoming CLI
C. Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
D. Variable Routing Action on Telephony Actions
Question 5
A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?
A. latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
B. latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C. latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D. latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
Solutions:
| Question 1 Answer: B,E | Question 2 Answer: C,E | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |








