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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Core Components | 25% | - System Manager - Session Manager - Communication Manager - Media Server and Gateways |
| Topic 2: Fundamental Voice Network Processes & Standards | 20% | - QoS and voice quality - SIP protocol fundamentals - RTP/media streams |
| Topic 3: Call and Message Flows | 20% | - Registration and authentication - Call routing and session management - SIP trunking and interworking |
| Topic 4: Maintenance, Troubleshooting & Recovery | 15% | - Fault isolation and resolution - Backup, restore and disaster recovery - Monitoring and logging |
| Topic 5: Avaya Aura Core Architecture | 20% | - System architecture overview - Component roles and interactions - Deployment models |
Avaya Aura® Core Components Support Certified Sample Questions:
1. SIP user 1011111 and SIP user 1011112 are both based on the same Session Manager with access to a CM Evolution server. Given the following actions:
Session Manager searches for the called party in the SIP registry, finds it, registers it and routes the call to it.
SIP user 1011111 calls SIP user 1011112, and an Invite request is sent to Session Manager.
Session Manager verifies SIP user 1011111 in the SIP registry and authenticates it. Session Manager checks the SIP user's profile for sequenced applications and (in this example) routes the request to Communication Manager.
Endpoints negotiate codecs and media, and RTP is sent between endpoints.
Communication Manager receives the request from Session Manager, carries out full-call model processing for both endpoints, and routes the call back to Session Manager.
If 1011111 makes a call to 1011112, in which order will the actions take place?
A) 2, 3, 5, 4, 1
B) 2, 3, 1, 4, 5
C) 2, 1, 3, 5, 4
D) 1, 2, 3, 5, 4
E) 2, 3, 5, 1, 4
2. In the context of the 8D Troubleshooting Methodology, what Discipline is associated with the decision to temporarily use TCP in place of TLS?
A) Discipline 3 - Develop Interim Containment Actions
B) Discipline 4 - Determine Root Cause
C) Discipline 1 - Establish the Team
D) Discipline 5 - Choose and Verify Corrective Actions
E) Discipline 2 - Describe the Problem
3. What is the primary benefit of a Virtual (Intervening) Network Region in Avaya Aura Communication Manager?
A) To provide temporary overflow bandwidth when the direct allocation of bandwidth between connected Network Regions is not available
B) To allow Inter-Gateway Alternate Routing (IGAR)
C) To optimize the quality of audio and video between endpoints in different Network Regions.
D) To allow one Network Region to temporarily use bandwidth allocated to another Network Region if it runs out of bandwidth
E) To simplify bandwidth management between Network Regions connected via a WAN
4. What is the function of a Virtual Network Region?
A) It allows Inter-Gateway Alternate Routing (IGAR).
B) It makes DSP resources available in other Network Regions.
C) It enables the use of different codecs between Network Regions.
D) It allows one Network Region to temporarily use bandwidth allocated to another Network Region if it runs out of bandwidth.
E) It prevents oversubscription of WAN links for interconnecting Network Regions with different bandwidth limitations.
5. Which statements describe the 8D Troubleshooting Methodology? (Choose three.)
A) It is eight steps that are only applicable to hardware issues.
B) It is eight steps that guarantee a logical way to isolate an issue.
C) It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
D) It is eight steps that ensure a faster time to resolution.
E) It is eight steps that define how to escalate third-party integration issues.
F) It is eight steps that used to guarantee systems are operational after an implementation.
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: A | Question # 3 Answer: E | Question # 4 Answer: E | Question # 5 Answer: B,C,D |








