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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

2. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) PSTN region assignment
B) Multimedia profile channel permissions
C) Team capacity settings
D) Desktop browser cache

3. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Calabrio ONE solution
B) Custom Connectors to Conversation Intelligence platforms
C) Webex Workforce Optimization (WFO)
D) Quality Management license
E) Webex Connect Platform

4. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) IVR menu
B) live agent
C) scripted AI agent
D) autonomous AI agent

5. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Assign call distribution groups to queues.
B) Associate skill criteria to the queues.
C) Assign skill profile directly to agents.
D) Associate agents directly with the queue.
E) Assign skill criteria to the agent teams that are grouped into call distribution groups.

Solutions: