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Salesforce MC-202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Subscriber and Data Management | 26% | - Configure segmentation tools - Design and configure Data Extensions - Troubleshoot send and data issues - Import and manage subscriber data |
| Topic 2: Marketing Automation | 26% | - Build solutions in Automation Studio - Recommend automation solutions - Build solutions in Journey Builder |
| Topic 3: Email Marketing Best Practices | 10% | - Evaluate deliverability factors - Subscriber acquisition and retention - Design effective emails and programs |
| Topic 4: Insights and Analytics | 14% | - Create and configure reports - Analyze campaign performance - Leverage analytics and Einstein features |
| Topic 5: Content Creation and Delivery | 24% | - Manage and organize campaign content - Configure send settings - Create and customize email content - Select appropriate tools for sending |
Salesforce Certified Marketing Cloud Email Specialist Sample Questions:
1. Northern Trail Outfitters (NTO) wants to use customer engagement to automatically send content to increase click rates in its holiday promotional email.
Which feature should NTO use?
A) Enhanced Dynamic Content
B) Einstein Content Selection
C) Einstein Coy Insights
2. A marketer is testing an email that includes an Interactive Email Form and discovers the form ismissing when the email is opened in Gmail.
What guidance should be given to the email developer to ensure the interactive form displays correctly?
A) Ensure the 'Optimize for Gmail' checkbox is selected.
B) Ensure fallback content has been configured for Gmail.
C) Ensure characters in the CSS tags are limited to16kB.
3. A marketer has noticed an increase in unsubscribes. They would like to address this concern but, going into a holiday season, want to avoid eliminating planned emails.
What should they use to easily focus their marketing efforts on subscribers who are least likely to unsubscribe?
A) Frequency Split
B) Path Optimizer
C) Scoring Split
4. Northern Trail Outfitters sends out 50, 000 emails on a Friday. On Monday morning, the marketing team has to go through out-of-office messages and unsubscribe messages to find customer responses to the email.
Which feature should help the team?
A) Parameter Management
B) Reply Mail Management
C) Publication Lists
5. Northern Trail Outfitters is looking at solutions that provide warnings/advice automatically about Email Sends using Artificial Intelligence.
Which standard tool best does this?
A) Einstein Email Recommendations
B) Einstein Messaging Insights
C) Einstein Copy Insights
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |








