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SAP C_PXSUP_90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question 1

What does Mission-Critical Support within Enterprise Support mean? (Choose two)

A. Ramp-up support
B. 7 x 24 root cause analysis
C. Robust Service Level Agreements (SLA)
D. SAP system backup

Question 2

What can you do with Data Dictionary? (Choose two)

A. Lock a database table against any change by an ABAP program.
B. Define ABAP coding.
C. Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
D. Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).

Question 3

What are the main steps when you accept a priority 1 message? (Choose two)

A. Document every activity in the message.
B. Call the customer within the Initial Reaction Time (IRT).
C. Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
D. Clarify the issue by phone to avoid additional effort in processing the message.

Question 4

You have decided to forward a message to the next support level. What should you include in the message? (Choose two)

A. Only your known SAP notes.
B. The steps which you performed to reproduce the issue.
C. Username and password in your internal message notice.
D. All information you have - except User and Password.

Question 5

Which tool of the ABAP Workbench do you use to create global date types and database tables?

A. Screen Painter
B. Data Dictionary
C. ABAP Editor

Solutions: